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Terms & Conditions
South Coast Support is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.
  1. Definitions
    1. "SCS"
      South Coast Support
    2. "Client"
      The individual or organisation entering into this agreement and all those authorised to receive and/or utilise SCS's Services and/or parts.
    3. "Support"
      Service costs may be estimated prior to supply, but the Client is charged an amount based on the exact amount of time taken to complete the job.
    4. "Third-Party"
      An individual or company other than SCS or the Client.
    5. "Rates"
      Our Standard Rates available upon request or via the SCS website.
    6. "Agreement" or "Contract"
      An agreement between SCS and the Client for the provision of Support services. This document is the contract unless otherwise agreed with SCS.
    7. "Office Hours"
      Office hours are from 07:30 to 18:30 GMT/BST on weekdays, excluding national Bank Holidays of England and the period between Christmas Eve and New Years Day.
  2. Provision of Services
    1. SCS agrees to provide the Client with Support Services in accordance with the terms set out in this contract.
    2. SCS may advise the Client as to the necessity for the replacement or maintenance of any third-party item(s) or any part thereof that SCS feel may interfere with the System. SCS shall not be liable for any consequence howsoever arising from failure to accept such advice.
      • 2.2.1. SCS strongly recommends that a complete Health Check takes place at least once a month to ensure a stable and healthy system. The amount of time required to perform the Health Check will vary depending on size and complexity of the customer's systems and estimations of time are available on request. SCS shall not be liable for any consequence howsoever arising from failure to accept such advice.
    3. SCS shall not be liable to maintain or provide ongoing Services in respect of the System unless otherwise agreed within a Support Contract.
    4. Unless otherwise agreed, all work shall be undertaken during Office Hours.
    5. SCS will in all instances use its reasonable endeavours to undertake work remotely from the Client's premises, and the Client will carry out SCS's reasonable directions to enable this to be done.
    6. SCS reserves the right to alter or withdraw any services at any time.
  3. Payment
    1. Invoices shall be paid by the Client within 14 days from the invoice date or prior to the commencement of the contract or subscription period whichever is the earliest unless otherwise specified on the invoice.
    2. Late payment will render the Client liable to interest at a rate of 5% per calendar month until such time as payment is made in full.
    3. SCS Labour charges are billed as fifteen minute intervals.
  4. Client's Obligations
    1. The Client represents and warrants to SCS that wherever a signature or authorisation is required that the individual in question is at least 18 years of age and has the necessary authority to act in such a capacity on the Client's behalf.
    2. The Client undertakes to permit SCS and its employees or agents access to the Client's Premises for reasonable purposes to undertake the Job.
    3. The Client further undertakes to ensure that the Clients I.T Systems are readily accessible and that it will be operated in accordance with SCS's reasonable recommendations and advice as stipulated from time to time.
    4. The Client will pay all fees due in accordance with clause 3.
    5. Each party gives the other its consent to publicise, in a positive light only, the fact that the parties have a business relationship, but not to disclose the terms of this Agreement.
    6. When working on a client's premises an engineer is entitled to a half hour break for every four hours worked. The cost of which will be paid for by the client at the applicable rate.
  5. Liability/Indemnity
    1. SCS shall not be liable to the Client for any loss or damage howsoever caused arising directly or indirectly in connection with a Job except to the extent that such liability may not lawfully be excluded.
    2. Notwithstanding the preceding clause SCS expressly excludes liability for consequential loss or damage which may arise in respect of the Job including loss of profit, loss of business, loss of revenue, loss of goodwill, loss of data and/or documents, increased operating costs or anticipated savings.
    3. The Client hereby agrees to indemnify SCS in respect of all costs charges expenses and professional fees incurred by SCS in exercising any of its rights under this Agreement in respect of any default or other breach by the Client.
    4. The Client agrees to indemnify and hold harmless SCS and accepts liability for any improper use of Third Party Products by the Client or violation of licence agreements and or any other agreements entered into between the Client and any Third Party.
    5. In the event that any exclusion clause within this Agreement shall be held to be invalid for any reason and therefore SCS becomes liable for loss or damage that could otherwise have been limited such liability shall be limited to the outstanding payments.
    6. SCS make no warranty, either written or implied, that they shall in any way or at any time, ensure the security or redundancy of a client's data. As such SCS will not be liable for any loss or damage, howsoever arising, from the client's loss of data.
  6. Confidential Information and Mutual Obligations
    1. All information, drawings, specifications, documentation, software listings or code which SCS Support or the Client may have from time to time imparted to one another relating to the System and Services or its operation or any software used on it which is regarded as confidential by SCS or the client shall be used solely and entirely in accordance with the provisions of the Agreement and its referenced documents and that it shall not at any time during or after expiry or termination of the Agreement disclose in any way whatsoever directly or indirectly such information etc without the prior written consent of the other party.
    2. It is specifically agreed that the preceding clause shall also apply to confidential know-how acquired by either of the parties from the other party as a consequence of the operation of the Agreement save where the same is already within the public domain other than through any act or omission by or on behalf of one or both of the parties.
    3. Unless specified separately in writing and signed by an authorised officer of SCS, SCS are not responsible for holding management information of any kind regarding the Client's systems, including, but not restricted to, usernames and passwords, network structure, licensing or audit information, 3rd Party contracts, or company policies and procedures. SCS recommends that the Client implements a system to maintain up to date files containing this information.
  7. Termination/Suspension of the Agreement
    1. SCS shall also be entitled to terminate the Agreement in the following circumstances:
      • 7.1.1. If the Client fails to pay all sums due from time to time under the Agreement.
      • 7.1.2. If the Client fails to comply with any of its obligations under the Agreement.
      • 7.1.3. If the Client fails to comply with any obligation under any Licence issued in respect of third-party software
      • 7.1.4. If the Client fails to remedy within seven days any breach of this Agreement (if such breach be capable of remedy) having received from SCS Notice of such breach.
    2. If any payment due to SCS is outstanding for longer than the time allowed on its invoice, SCS may Without Prejudice to any other right available to it suspend the provision of Services to the Client and any other obligation under the Agreement. In this event SCS shall not be liable in respect of any occurrence during such period of suspension. If such suspension does not secure performance of its obligations by the Client SCS may terminate this Agreement upon giving the Client no less than 14 days written Notice of its intention to do so.
    3. Without prejudice to its rights of termination at any time under clauses 7.1 and 7.2, SCS shall have the right to suspend the provision of any Services without Notice if SCS has the right to terminate this Agreement.
    4. Upon termination of this Agreement for whatever reason the Client shall forthwith pay to SCS all monies then due and invoiced.
  8. Severance
    1. In the event that any of the provisions of this Agreement shall be determined by any Court or other competent authority to be invalid, unlawful or unenforceable to any extent then such provision shall to that extent be severed from the remaining provisions of the Agreement which shall continue to be valid and enforceable.
  9. Assignment
    1. This Agreement is not assignable or transferable in whole or in part to any other person or body.
  10. Jurisdiction
    1. This Agreement shall be construed in accordance with the provisions of English Law and the parties shall submit to the exclusive jurisdiction of the English Court.
  11. General
    1. SCS shall have the right to modify these Terms & Conditions at any time. It is the Client's responsibility to check the current Terms & Conditions on the SCS website prior to any agreement. Clients with existing agreements will be given one month's written Notice of any changes. If the Client opts to terminate this agreement by the giving of Notice during this one month period, all services provided for the remainder of the Notice Period will be at and bound by the Rates of the existing Terms and Conditions.

Terms and Conditions of Contract for Sale and Purchase

  1. Definitions
    1. "The Customer" means the person, company or body who agrees to buy the Equipment from SCS. The phrase 'you' or 'your' is also used in this agreement in connection with the Customer's obligations.
    2. "SCS" means South Coast Support, the Seller of the Equipment to be sold under this agreement. The phrase 'us' or 'our' is also used in this agreement in connection with SCS's obligations.
    3. "The Equipment" means the equipments identified of the first page of this agreement which is to be sold by SCS and purchased by the Customer for the Price.
    4. "The Price" means the price to be paid by the Customer to SCS for the purchase of the Equipment which is stated on the first page of this agreement.
    5. "Delivery Date" means the date specified by SCS when the goods are to be delivered.
    6. "Installation" means the installation of the Equipment at the Installation address shown on the front of this agreement to be undertaken by SCS and 'install' shall have an appropriate meaning.
      • 1.7.1."Labour" means any and all work carried out by SCS's engineers, either on a Customer's premises or remotely via telephone or remote control software, measured in 15 minute intervals.
      • 1.7.2. "Labour Rate" means the hourly rate at which SCS charges for Labour. Unless specifically agreed between SCS and the Customer this rate is listed on the website.
      • 1.7.3. "Cost of Labour" means the total cost per item of work completed, calculated as the quantity of Labour multiplied by the Labour Rate.
  2. Price and Payment
    1. The Customer shall pay to SCS the Price together with Cost of Labour as at the date of issue of SCS's invoice in respect of the same which shall be paid in full within 14 days of SCS's invoice.
    2. Interest on overdue invoices shall accrue from the date of invoice until the date of payment on a day to day basis compounded monthly at the rate of 5% and shall accrue at such a rate after as well as before judgement.
  3. Delivery and Installation of the Equipment
    1. The Equipment shall be delivered and installed by SCS at the Installation Address stated on the first page of this agreement.
    2. The Customer shall make all necessary arrangements to take delivery of the Equipment on the Delivery Date and shall make all necessary arrangements for the supply of all electrical power and/or supplies as SCS shall request together with free and uninterrupted access to the Customer's property as shall be necessary for the Installation of the Equipment.
    3. It is the responsibility of the Customer to ensure all appropriate arrangements have been made with British Telecom or such other service supplier to enable the Installation and proper functioning of the Equipment. In so far as SCS shall agree to negotiate or communicate on the Customer's behalf with British Telecom or such other service provider they shall do so as agent for and on behalf of the Customer and shall not be liable for any delay, neglect or failure on the part of British Telecom or such other provider to provide such services and/or equipment which may be necessary to enable the Equipment to be installed.
    4. SCS shall not be liable for any interruption in any telephone service provided to the Customer during the Installation of the Equipment nor any loss of whatsoever nature arising therefrom, and it is acknowledged by the Customer that during the period of installation some essential services such as telecommunications networks and data networks are likely to be disconnected or disrupted.
    5. SCS shall install the Equipment to enable the same to function correctly and in accordance with the Manufacturers specifications but shall have no liability to the Customer if the Customer has not complied with its obligations in clause.
    6. Nor shall SCS have any liability as a consequence of any delay or loss or damage caused by British Telecom or such other service supplier.
    7. SCS shall have no liability to the Customer arising as a consequence of the inability of the Equipment to function or to function to its full specification as a consequence of supplies materials or connections provided to the Installation Address by any third party.
    8. Installation of the Equipment shall occur between the hours of 7.30am and 6.30pm on Monday to Friday unless SCS shall agree otherwise.
  4. Title and Risk
    1. Risk in the Equipment shall pass to the customer on delivery to the Installation address and SCS shall have no liability to the Customer for any damage to the Equipment following delivery arising other than from the negligence of any employee or agent of SCS whilst installing the Equipment.
    2. In spite of delivery and Installation of the Equipment ownership in the Equipment shall not pass to the Customer until the Customer shall have paid the Price in full and there shall be no other sums whatever due from the customer to SCS.
    3. Until ownership of the Equipment passes to the Customer the Customer will deliver the Equipment to SCS on demand. If the Customer fails to do so SCS shall have the right to enter upon any premises owned, occupied or controlled by the Customer where the Equipment is situated and repossess the Equipment or if the Customer has paid part of the sum or sums due under this contract SCS shall have the right to repossess such of the Equipment as shall be equal in value (as at the time of repossession) to the amount due to SCS from the Customer.
    4. The Customer shall not pledge or in any way charge by way of security for any indebtedness any of the Equipment until ownership passes to the Customer.
    5. The Customer shall insure and keep insured the Equipment to the full price against 'all risks' to the reasonable satisfaction of SCS until ownership passes to the customer.
  5. Acceptance of the Equipment by the Customer
    1. SCS will afford the Customer the opportunity of inspection of the Equipment on delivery and prior to installation by SCS. Equipment order pursuant to this agreement is individual and acquired by SCS solely for the Customer's purposes and consequently, the Customer shall have no right to reject the Equipment unless such rejection shall occur prior to the Installation of the Equipment and such rejection shall be based solely upon the fact that the Equipment does not correspond with the description of the Equipment as set out on the front page of this Agreement (save for any minor discrepancy which SCS are able to remedy within 14 days of the delivery date).
    2. The Customer shall have no right to reject the Equipment once the same has been installed by SCS in accordance with SCS's obligations in this agreement. The Customer shall communicate to SCS any breach which the Customer alleges in SCS's obligations under this agreement within 48 hours of the time of completion of installation and failing such communication the Customer shall be deemed to have accepted SCS's compliance with their obligations in this agreement.
  6. Whole Agreement and Jurisdiction
    1. The terms of this agreement constitute the entire agreement between SCS and the Customer and no other terms, representations or statements whether verbal or otherwise shall be incorporated into this agreement.
    2. This agreement shall be governed and construed in accordance with the Laws of England.
    3. If, for any reason, a provision of this contract proves to be void or unenforceable, this will not affect the validity or enforceability of the remaining provisions of this contract which will remain in full force and effect.