Home IT Support: Services
Inside of the coverage area, this flat fee covers our arrival and the first hour, and each subsequent hour which we charge by 30 minute intervals. The standard service covers all work onsite and offsite excluding data recovery from a faulty hard drive.
Hard Drive Data Recovery - Free collection, free examination, £250 recovery charge.
Should the data on your PC or laptop hard drive become unreadable due to a fire, flood, physical damage or worn parts, we will collect your drive free of charge, and provide you with our examination results detailing the data we are likely to recover. It is our strict policy to only charge if we can recover the required contents of your drive to a replacement hard drive, DVD, or any other media you provide. We can provide these, but will charge extra accordingly. Many data recovery companies will make an assessment of your data, and charge you according to its worth, which in some cases can amount to thousands of pounds.
Please note, this service is only necessary if the hard drive itself is unreadable. In many cases, we will recover the full contents of a drive even after your operating system fails to load under our Standard Visit Service, usually in your home.
If you are unsure of any aspect of our services, or would like to chat about your needs, please call, e-mail, or submit an online request.
These rates only apply to home customers in the coverage area.We repair all PCs / Macs. If the problem cannot be fixed onsite, we will take it away to our anti-static workshop. If the machine needs any parts, we source them for you.
Installation
Just bought a new computer?
We can set it up for you, copy any files from your old computer over,
setup the internet connection and install security software.
Just ordered broadband?
We can professionally configure your connection and setup any wired / wireless networking equipment.
Upgrades
We can professionally advise what part needs upgrading to get the most from your computer,
source any parts and often upgrade it onsite.
Software Support
We have extensive experience in all major operating systems and applications to provide you with superb support.
We can solve existing problems, remove spyware and viruses,
advise on how best to protect your computer and install tried and tested computer security software.
Since we are fully independent, we will not try and sell you anything.
In the majority of cases we advise customers to use free security software.
From one to one tuition to classroom sessions, we cover all major software applications and Microsoft operating systems.